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Delivery Information

PHYSICAL DELIVERIES FOR PHYSICAL PRODUCTS

1. Delivery Notifications

You will receive an email at the address you have specified when your order has been despatched - if applicable, this email contains the tracking number so you can track it online right to your door.

2. Delivery timescales - United Kingdom

If placed before 4 pm, subject to passing necessary checks, your order will be shipped within 48 hours. Typically orders are delivered within 4 business days but we recommend expecting delivery within 10 working days.

Orders shipped on Friday almost always arrive on Saturday, however this is not guaranteed. Depending on your location, your order may arrive the following Monday if shipped on Friday.

In the event of a delay, we will contact you either by email or telephone to inform you of this.

2.1 International deliveries

International orders are shipped by Royal Mail for smaller items or by insured courier. International shipping is calculated in the checkout and the delivery timescale is a non-guaranteed 3 - 10 working days.

3. Postage method

International orders are charged at either £5 or £7.50 extra, depending on your location. If your country is exempt from VAT (e.g. outside the EU) this will be removed from your order total in the checkout.

4. Missed deliveries

If you are not in to receive the delivery at the time the delivery is attempted, the Royal Mail will leave you a card. This will allow you to telephone them to arrange a redelivery at a more convenient time, or alternatively you can collect it from your local sorting office. Due to security reasons, all items must be signed for and we cannot send items unrecorded.

If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item. From this point forth, you will be given a choice whether you wish us to re-despatch the item or for you to cancel the order. Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.

5. Late deliveries or despatch

Although we are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day. We regret that this situation can occur occasionally, and is an unfortunate situation which is naturally associated with buying online, should this occur, your order is marked for urgent delivery the following day.

The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.

ONLINE PRODUCTS AND SERVICES

Delivery Policy for Online Products:

Full payment of the online product must be received via our secure online payment gateway prior to the electronic delivery. Once payment has been received, the customer will be sent a URL link to retrieve the purchased product. At any stage, if a customer is experiencing problems on taking delivery of the online product, they can contact The Strength Academy support via our contact details info@thestrengthacademy.com or our phone number listed on the website. Payment for online products can be made via PayPal. We do not accept methods of payment that are not online transactions such as personal cheques, postal money orders or cash.